Time Warner Complaint - TWC - The Horror! - Cable Box Exchange
COSTA MESA, CALIFORNIA -- Be forewarned: this is the rant of all rants.
This location, and TWC in general are pretty much the spawn of an evil drunken ogre and Lord Voldemort.
As of writing this now, I only wanted to exchange my analog cable box for a digital one. And now am approaching 16+ hours I have wasted and STILL haven't received my dang digital box. How is that for customer service.
I couldn't just exchange my old analog box for a new digital box because they had an issue with the account holder name. Their records were not updated, so they couldn't help me out at the store even though their customer service line said this would not be an issue.
So I called up their customer service line and spent an hour on the phone, finally got them to set up a time where they could send out a tech to exchange the box. No big deal, right? Just need to be home on Saturday from 9am-11am.
But guess what? The guy NEVER knocked on our door! He literally came in ninja-style, put a "sorry we missed you sign on the door", and took off! Even with a note on the door that said - we're home, just make sure to knock a couple times! Both myself and a roomie were there - no way both of us would have missed someone knocking on the door.
So I spent another 30 minutes talking with customer service, and they said it'd be their "high priority", but we might have to wait until 7pm. So guess what? I spent my entire Saturday afternoon here waiting. I called after 7pm, because nobody had shown up, only to find out that the TECHNICIAN CANCELED THE CALL!!!! WTF? When does the tech have the ability to just cancel things if they don't want to go to them? All I need to a simple exchange - I give you the old boxes, you give me the new ones! Its not like you needed to set up anything for me, or like it would have been difficult! Honestly, I think that the guy wanted to not do work, enjoy the nice weather, and just took off. I honestly think that is the most likely scenario.
Wow. The techs can cherry pick who gets service and who doesn't. And they do not need to notify the customer. Thanks, Time Warner Cable, you really know how to please people.
As of this moment I've spent another 48:21 on the phone trying to speak with a supervisor. And they are giving me the run around saying "oh well they are very busy, leave us our number and they will call you back". Yeah, right! Like I'm that dumb. Well, I have a fully charged phone, free weekend minutes, and nothing to do tonight. So get ready, Time Warner Cable, you just met a customer you cannot bully around.
Anyone have a coupon for DirecTV?