Sams Club - Seekonk MA Complaint - Tire Purchase And Warranty
SEEKONK, MASSACHUSETTS -- In April,08 I returned to Sam's Club located in Seekonk, Massachusetts to have my tires rotated and to repair a pending flat tire (a screw embedded itself in my tire) under warranty.
The tire is on a 1993 4WD pickup. Here is the short version of my complaint.
Sam's Club tire center agreed the tire that has been damaged by a screw was unrepairable because the screw was in the sidewall and I was entitled to a new prorated tire under the warranty. The damaged tire was on the right front of my truck.
Sam's Club said the new replacement tire has a tread depth of 16/32 of an inch, and the undamaged left front tire the has 6/32 of an inch remaining. Therefore, it is against their policy to have two tires on the same axle that have more than a 5/32 of an inch difference. They would not replace the damaged tire unless a bought a new tire for the left side too.
As far as I was concerned the left front tire had much useful life left. This tire is legal in Massachusetts until it goes below 3/32 of tire tread depth.
I asked the tire person to produce this policy and more importantly show me where it states this in the tire warranty. He could not. He could only say it was because the tire is on a 4WD and that mechanism could be damaged. I asked to see the manager.
A female manager appeared and I told her I dis- agreed and only wanted one tire replaced under warranty. She would not allow this. I then asked her to prorate the undamaged tire and if they would allow me this credit on the undamaged tire I would buy the second tire. She agreed.
I left the garage and went into the store and got the 2 new tires off the rack. As I proceeded to the register to pay I was approached by this same female manager. She said after further conferring with the tire installer I would have to purchase two more tires for the rear of the truck because they measured 7/32 in depth and once the two new tires were installed on the front that measured 16/32 there was now a difference of more that 5/32 between the front tires and rear tires which is against there policy. She further said it was for my own safety. The tire person added it was because the truck was a four wheel drive and again the mechanism could be damaged. I told him that might apply to newer models that are full time computer controlled 4WD vehicles but not my 15 year old truck.
I said I would not buy another two tires
especially since the rear tires have just under half their tread left on them.
I asked to speak to the store manager and this female manager said there is no one who will over rule me on this matter.
The manager then said I could buy the two tires and take them from the store and have them installed else where but not at Sams. I then said so I guess my safety is not really your concern after all!!!
I left the store with a screw still in my tire. I went to another tire dealer and had no problem replacing the damaged tire.
So, keep this hassle and ploy by Sam's Club in mind when deciding to purchase a tire or a set of tires.
Your warranty turns out to be more comprehensive than you can imagine.I feel Sam's Club implements policies to make more sales for them, as you can see from my experience.
I intend to file a complaint with the BBB to recover my monetary loss on the damaged tire they refuse to warranty.