Seiko Compliment - Seiko Outlet Store
LEESBURG, VIRGINIA -- A few weeks ago I purchased a Pulsar watch at the Seiko outlet store in Leesburg, VA. After a couple of weeks the watch stopped working. Thinking it was a dead battery I replaced it. New battery didn't help. I phoned the store and spoke to the manager, Eric, who asked me to return the watch for a replacement. If it was not an hour-long drive I would have brought the watch back. Eric offered to send a replacement with a pre-paid shipping label for the return of the defective watch. I agreed.
Within a few days I had a new watch and shipped back the defective one. This is outstanding service considering the watch was purchased at a great discount in their outlet store.