Comcast Corporation Informative - Comcast disconnected my neighbors' RCN cable,phone and internet
CHICAGO, ILLINOIS -- My wife and I have been having a series of problems Comcast cable and internet service.
My wife and I were not happy with our current DSL provider, and we heard good things about Comcast from our friends so we decided to switch our cable service along with our internet provider to Comcast. We made an appointment for the service to be installed on 4/18/2008. I installer came out, (over 2 hours later than initially scheduled) and wired us for cable and internet. It seemed like the process took an unusually long time (over two-and-a half hours) but the installation seemed a success, and everything was working fine.
Fine, that is, until I came home on 4/22/2008 and noticed that my cable was not working. I also noticed that my internet was out, and I was getting an RCN login screen. I called Comcast to report the problem, and they weren't sure what happened, and would have to send a technician out to repair it. To back up a little, I live in a condo building with three units, and I was previously wired for RCN service, along with my two neighbors. So, on Wednesday of that week, I was talking to one of the neighbors, and he told me that their cable, internet, and phone (since they were using RCN for phone service) was out, and they had an RCN technician come out and fixed their problem. We eventually found out that our other neighbors had the same problem.
So, it seems that when the Comcast technician came out on 4/18, he disconnected our neighbors' service, while connecting ours. Not only did he disconnect our neighbors' cable TV service, but also their Internet, and phone service. Now to me, this seems like a terrible thing to do to disconnect someone phone service. This seems like it should be illegal. What if there was an emergency, and they needed to use their phone?
So, this gets even better. The Comcast technician came out on 4/26/2008 to reconnect our service, and guess what? He disconnected both of our neighbors' service again. So, this happened TWICE, in a little over a week. Our neighbors were livid with us, but all we could say was that it was Comcast that cut off their service.
So today, I spoke with a Compact customer service agent, and they were of no help at all. They didn't seem to really care about the fact that Comcast cut off our neighbor's service TWICE, and they were not willing to do anything to resolve the issue. And, not even willing to compensate us for the loss of service that we experienced from 4/22 to 4/26. I'm afraid that when RCN comes out again to fix our neighbors' problems, our service will be cut off again, and this whole ugly cycle will start again. I pleaded with the agent to try to coordinate a Comcast service call with RCN so we can get the services working correctly for everyone in the building, but I was told that is impossible. I even spoke with a supervisor, but he just told me the same thing, and was of no help whatsoever.
So, I'm at my wits end. I'm trying to figure out what to do next. I was originally excited to be getting Comcast, since I've heard so many good things about your service, but so far, I have been very disappointed. I'm not sure what my next step should be. Do I call the FCC to file a complaint, after all, you cut off someone's phone service, twice. I would just like to get this resolved so the our service, along with our neighbors' works. Comcast has been just terrible to deal with, even refusing to give me credit for the days that the service was out.
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