Capital One Informative - Consumer Fraud
NEW JERSEY -- Capital One called my wife Sunday morning at 9am to tell me my account was delinquent and that she had to pay them immediately. She had cancelled her card in 2006. However, after 6 phone calls (supervisors, fraud reps ...) Capital One insisted that she pay for a fraudulent charge made two months ago. They had a record of her cancellation, but said that by using the card she had "reactivated" it. They insisted that she needed to call the company that was the recipient of the charge and straighten it out. Capital One would not do so.
They said that if she did not pay ($279 plus finance charges plus late fees), she would be reported to a credit bureau.
Only after repeated phone calls, and 2 hours of wasted time, Capital One finally agreed to contact the aggrieved company and re-cancel her card.
I guess Capital One is falling on hard times. They are desperate for any dime they can get. I would not recommend getting a card from them if they are this desperate. This is an obvious, open and shut case.
We intend to write letters to the major newspapers in our area, the NYT, Newark Star Ledger etc.
Also, it is clear that the scripting of their staff at the Indian call center does not allow them to really cancel a card nor remove charges.
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