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Casey Mazda - Newport News, VA Complaint - Lease End - Auto Dealer

Review by dandoug on 2008-04-28
NEWPORT NEWS, VIRGINIA -- Stay away from this dealership. I went to the dealership after work..attempting to turn in my Mazda Miata as the lease was over..I arrived there at 7:30pm and was told that only one person could help me turn in a leased vehicle.. [snip] ..the leasing manager had left and I was told to make an appointment to turn in my lease. This is after I clean the car, fill it up, gather my paperwork and spend 45 minutes driving to this miserable dealership after working all day. I contacted Mazda Credit and was told that I don't need to make appointments to turn in a lease.

This manager refused to come back to the store or even help anyone over the phone to turn the lease back in. I then spent another 45 minutes driving home.. wasting my gas.. my time and putting more miles on the leased vehicle.
Comments:5 Replies - Latest reply on 2008-04-29
Posted by Anonymous on 2008-04-29:
I would have called first before making the drive to be sure someone was there to handle the return. But that's just me.
Posted by Hugh_Jorgen on 2008-04-29:
Did you really expect the leasing manager to leave his home and come back to the office simply because you decided this was the most convenient time for you to show up and turn your car in?

Some advice - don't upset the leasing guy. They are the people that can make turning in your leased vehicle relatively painless or they can nickel and dime you to death with charges for each and every ding, dent and blemish that they determine is not normal wear and tear.
Posted by Starlord on 2008-04-29:
I would never lease a car, ever. For the dealer, it is a sweet deal, but for the lessee, it is the equivalent of playing Russian Roulette with an automatic pistol. You pay the same amount over say, 36 months as your would if you bought the car, but then have only some paper, and not a car. You cannot install any special equipment, and can only drive the car so many miles, if you go over that amount, it is like a car rental, and they soak you for additional charges. They are supposed to maintain the car, but can always figure out how to interpret the lease to make it your responsibility. When you return the leased car, they sell it for almost what they would have gotten if they had sold it to you for, so they, in effect, have sold the same car twice. Leasing a car is like renting a house. In the end, you just have a pile of worthless paper, and someone else has your cash and either house or car.
Posted by tnchuck100 on 2008-04-29:
I agree with you starlord. The only way a lease makes any sense is for a business. For the tax breaks they MIGHT find benefit. But for the individual personal use it's a gold mine for the dealer. A hole to throw money in.
Posted by spiderman2 on 2008-04-29:
THat is odd. My husband leases cars through his business and when the lease is up, you contact the leasing company and they tell you where to drop it off (usually at a dealer). I would have called ahead too. Showing up towards the end of the business day and expecting the leasing manager to return from home is not cool.

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