Casey Mazda - Newport News, VA Complaint - Lease End - Auto Dealer
NEWPORT NEWS, VIRGINIA -- Stay away from this dealership. I went to the dealership after work..attempting to turn in my Mazda Miata as the lease was over..I arrived there at 7:30pm and was told that only one person could help me turn in a leased vehicle.. [snip] ..the leasing manager had left and I was told to make an appointment to turn in my lease. This is after I clean the car, fill it up, gather my paperwork and spend 45 minutes driving to this miserable dealership after working all day. I contacted Mazda Credit and was told that I don't need to make appointments to turn in a lease.
This manager refused to come back to the store or even help anyone over the phone to turn the lease back in. I then spent another 45 minutes driving home.. wasting my gas.. my time and putting more miles on the leased vehicle.