Centennial Wireless (Michiana Metronet Inc) Complaint - Centennial Wireless Only Cares About You Until You Sign The Contract
LANSING, MICHIGAN -- I have had the worst ordeal with Centennial Wireless. It started when I added two companion lines for my children at the advertised price of $10 per line. We were all supposed to share minutes, have early nights and weekends and the texting was to be blocked. I was quoted a price of $100-$110 per month. Surprise! My bills averaged $189 per month without going over the minutes. Each companion line was closer to $50 extra per month. Of course I called and complained (no record of the phone call though). I reiterated that the texting was to be blocked. The sales rep from the store kept texting my 15 year old daughter. Then less than two months into the new contract, we started having trouble with the Motorola razor phones. they would just shut off without warning and sometimes we would have to plug them in to be able to talk. Well I bought them cell phones for their safety and I was very angry about these phones. When the first one broke, I took it back to the store and since I purchased the insurance, I only had to pay $40 for a new phone!! Huh? Some insurance.
I was told by a different sales rep that they package the phones you p as new but they are actually used or refurbished phones. Each month my bill got higher and higher and I could not figure it out. Contacted them again, and I was told I called and canceled the early nights and weekends and I never asked for the texting to be blocked. I most certainly did not cancel the early nights and weekends. I did ask for the texting to be blocked and the never did it. Plus, they were charging me for calls that were supposed to be free, free free! Liars.
I am being sued now because I canceled the contract and even though I did so in writing and returned the phones and chargers to the store, they kept billing me - the following month my bill was over $300 and we did not even have phones!!!