USA 3000 Complaint - Lousy Customer Service - Baggage Damage
CHICAGO, ILLINOIS -- Chicago to Fort Meyers, RT, March 2008: Flight down to FM was just fine, however the return flight was a disaster. Our flight plus all other USA3000 flights were delayed 3+ hours due to their computer problems. Their attitude was they could care less. In addition they destroyed my golf clubs. They make you sign a release when checking in golf clubs. The clubs survived the trip to FM. However on the return, 3 clubs were broken in half and several others were bent. Apparently they feel that the release gives them license to destroy your property, without any liability. It appears that they were run over and/or dropped from a considerable distance. They, again, could care less.
I'll never use them again and strongly recommend to anyone to give their business to an airline who has some sense of what customer service means.
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