Home Depot Complaint - Kitchen Remodel
PLEASANTON, CALIFORNIA -- We went to Home Depot to purchase Cabinets for our kitchen remodel project. We had a very detailed sketch, right down to the inch of our kitchen layout and what cabinets we wanted, and where they had to go. The salesman made a sketch on his own computer showing our kitchen. He put the cabinets where we wanted them but made some changes we were not told of. We spent over 1 hour going over this project. Not once would he look at our sketch. He would ask me about the placement of a cabinet and I would tell him "if you would look at my sketch it shows all of this" but he just showed a lack of concern for my sketch the whole time. When we were done with the cabinets he asked about counter tops. He gave us a price that was much lower that the other bids we had, but told us we had to buy now to get that price. We fell for it and bought the counter tops also. $12,788. total. Four weeks later the cabinets arrived. Half were wrong.
The store manager would only take them back after charging us a 15% restocking fee. He said "you signed the sales order". It's all in item code so you can't tell what it is. We took the salesman's word that the order was right. After that we went to Lowes and bought the rest of the cabinets we needed. Got them in 2 weeks. When the counter people came out to make patterns for our counter tops they said it was going to cost us $1700. more than we had already paid. I went down to the store and tried to talk to the store manager. I did talk to 3 other people that said they were managers but they couldn't do anything for me. They were very rude. They looked like they just got out of rehab. They were clueless. After 2 hours of waiting to talk to the store manager a woman came out and said she could refund me all but $200. I told her thats cheap to get rid of Home Depot. We bought our counter tops from a dealer in Oakland for much less than what Home Depot charged us.
Dealing with Home depot was a very frustrating experience. From management on down to the checkout clerk there is a lack of concern for customer satisfaction. The money we lost at Home depot we made up by going to other stores. We spent almost $6000 elsewhere. This Home Depot in Pleasanton is very dirty, carts all over the parking lot, just a mess.
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