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TigerDirect Complaint - Tiger Direct SUCKS - HDTV, DVD player, Cables
HDTV, DVD player, Cables - Complaint
VANCOUVER -- I purchased an HDTV, DVD player and cables online from TigerDirect.ca 2 hours later I found a better deal at my local Future Shop. So I phoned their 24 hour number to cancel my order. This was on a Friday. The message I got was "We are currently closed please call during regular business hours". I emailed them immediately saying STOP! I should have just phoned my credit card to put a stop on the order. LESSON LEARNED. I spoke with a sales rep the following Monday regarding my cancellation. She argued with me that they are open 24/7. I couldn't believe it! Any way, they shipped the cables and DVD player buy hadn't processed the TV. They were going to charge me shipping on the sent items.
My beef is that they charged me full shipping on the TV that was never sent!!! I argued with them on the phone, got pissed off with zero customer service, called her a few choice names and slammed the phone.
I am out $100 for something that never even shipped!!!
Terry Weaver
Vancouver Canada
My beef is that they charged me full shipping on the TV that was never sent!!! I argued with them on the phone, got pissed off with zero customer service, called her a few choice names and slammed the phone.
I am out $100 for something that never even shipped!!!
Terry Weaver
Vancouver Canada
Comments:
Posted by Hugh_Jorgen on 2008-04-29:
The second you clicked "process order" you owned that TV set. All web merchants work the same way - if you were still shopping around and weren't serious about buying from Tiger, then you should not have placed the order.
Posted by madconsumer on 2008-04-29:
i have used tiger direct many times. never had any issues.
it does sound like you were not ready to make the order since you were still looking around. as said, once hit you process order button, it is to late.
it does sound like you were not ready to make the order since you were still looking around. as said, once hit you process order button, it is to late.
Posted by MRM on 2008-04-29:
Newegg (my favorite retailer) is the only retailer that I know of that has a "Cancel" button to void the orders.
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