Sprint PCS Informative - Sprint Call Centers Are Full Of Sweethearts
COLORADO SPRINGS, COLORADO -- So I stopped receiving signal on my trusty sprint phone (more or less because it is an outdated piece of junk). So I remembered last time I was in Radio Shack they stated I would be eligible for my upgrade for a new phone in July. So the phone stops working toward the end of April and I'm left paying a bill for service I cant receive. So I go into the sprint store thinking that I can get set up with a new phone. Wrong. They charge 250.00 for the brand new phone I want and im only eligible for 75 dollars off. But in 2 or so months id be eligible for 150 dollars off. I wanted them to waive the two month waiting period considering customer service and common sense would lead me to believe it wouldn't be a big deal. WRONG!! They rep at the store (she was nice enough and very helpful) informed me she had her hands tied. So I have to call this customer service phone # from the crappy sprint phone attached to the counter by an annoying retractable cord. The first guy I spoke to was very slow at speech and acted like he was able to help me. He then said I was already eligible for the promotion and acted shocked that the store representative told me differently. He proceeded to ask me the mailing address so he could send me my new phone. I declined being that they already had the phone I wanted at the sprint store.
I asked the sales rep if he worked off of commission.(being a sales person simply out of respect I would let him mail me the phone if he got a credit). He answered no simply(lie!) and when I then asked "can I get the sprint store rep so you can convey I'm already eligible for the $150 upgrade offer rather than the $75 offer?", he answered "Yes, I can do that for you in a shaky tone".
I went to go find the Sprint store rep who had disappeared into the back, I then had to wait several minutes for one of the other reps to page and id have to wait for her to come back. While waiting I went back to the phone only to discover he had hung up. I was pretty much livid at this point. So I dialed again and the girl I reached basically said that she was unable to waive the 2 month waiting period but she would see what she could do to get me into a new phone. I immediately tired of having to tell my story over and over again politely made it clear I was going to cancel my service and get a better deal through a different phone company. Rather than telling me I was a valued customer she immediately got an attitude with me and said "sir I was gonna see what I could do you but... YEAH Id be more than happy to transfer you to cancellations".
I stopped her not wanting to have to go through this whole painful story again and said "You didn't give me that impression" To which she replied "I was gonna help you but you wanna disconnect". I then wanting to get it done and over with told her to mail me the phone. "I need to charge your credit card $200.84 for the price of the phone and I will credit $75 back to your account". I simply accepted the charges and disconnected the call. Its been a day and I saw the charge for the phone online, however I have yet to see the $100 that was to be credited. Shame on you sprint for not enforcing policies that prevent me from being crapped on by their overworked and probably underpaid employees.