Marriott International Complaint - Marriott customer service doesn't show respect for a long time Gold member
MONTREAL -- I have an unresolved issue with Marriott customer care. As a long-time Gold member I expected Marriott to do something for me. During the last 5 years I booked at marriott.com maybe a hundred times but for the first time this happened: looks like while booking I might have missed "non-refundable" rate type. Then I did cancel this reservation before 6 pm arrival day. Then recently learned from credit card statement that Marriott charged me for two nights. These were Friday and Saturday - the busiest nights for Montreal downtown, and I am sure Hotel (Residence Inn Montreal downtown) has booked out this room for somebody else so they've got double pay for one room.
I asked them to do one of these for me: full refund, 2 free nights, extra reward points enough for 2 nights.
But unfortunately Marriott's customer care doesn't show any signs that they would be willing to do anything for me...
Dr. Alex S.