Gateway Complaint - Gateway Monitors Are Crap And So Is Company Service
TRENTON, MICHIGAN -- I purchased a Gateway 19" LCD Monitor in May of 2006. Yesterday I turned on my computer and the screen would not light up. To check it out I plugged in an old (10 Year) CRT Monitor I had. It took right off so I knew it was not the computer. I called Gateway customer service and after a half hour of screwing around with wrong published numbers and their talking computer I got to speak with someone. He said his name was of course "Joe" although it sounded more like it should be "Gunga Din". After explaining the problem and giving him the model and serial number he explained that it is normally a two year warranty but since I bought it from "Office Depot" it is only a one year warranty. He also said I order for him to continue talking to me I would have to pay a fee of $65.00 and he had a litany of other fees I could chose from. So he said in so many word you bought it it's your problem tough sh--. I tried doing and on line chat with Gateway customer service and they dropped the call 7 times(Zack,Lilly,Ryan,Travis,Becky,Ingrid and Stacey).
All conversed in broken English, Do you think they may be giving a fake name? So I had no luck with Gateway and called to see if I could get the monitor repaired with no luck. So a less than two year old monitor goes to the curb and I go to the DELL store or someone other than Gateway.
There's about $350.00 down the toilet.