Liberty Mutual Insurance Co. Complaint - Lack Of Customer Service
WEST LINN, OREGON -- I've carried Liberty Mutual Insurance for sixteen years; auto(I own three cars), Life Insurance, Umbrella Insurance, House Insurance.
One day, I called up to speak with the agent in the original Beaverton, Oregon office...only to be told he was not there...he had abruptly quick...about two months earlier, no one call me.
I then had a agent in the newer, larger Beaver, Oregon office, much further out, and one day called to speak to him, ...and was told...he had been promoted and was a supervisor in the Midwest...about two months earlier...
I then had a third agent, who worked out of the Beaverton office who I could almost Never get when I called...and you guessed it...He moved...to a office in West Linn, a tony neighborhood outside of Portland, Oregon...I spoke to him several times about connection and getting back to people...I spoke to the Portland area manager for 1.2 hours about the same thing...
Recently, I got a voice from the West Linn office I did not recognize, and the woman sounded like she was doing me a favor for talking to me.
Today, I got my usual update on my auto insurance and it did Not contain the upgrade in coverage on my house as promised by [snip].
If THIS is how Liberty Mutual acts for a large account, over sixteen years...WHAT in god's name would happen if I ever had to put in a claim?
Whether it is a insurance company or any other company, it is high time individuals "fight back"... You will note that not once has the author and film-maker Michael Moore ever been successfully sued for anything...
I am not interviewing other insurance companies who actually give a damn!