Home Depot Complaint - Kitchen re-model - Kitchen re model
DURHAM, NORTH CAROLINA -- By all means use Home Depot for a re-model if:
1. You like ease of choice of cupboards, sinks, appliances, and various ancillary products required (they are all there in the kitchen center).
2. You want to use of Home Depot Credit card, with six months no interest (you'll want this as all moneys have to be paid up front, including all labor, even if the job takes longer than you anticipate).
3. A "one stop shop" type sales pitch.
4. You don't mind absolutely terrible communication between your "project manager" and the various contractors that Home Depot use.
5. You don't mind having to call Home Depot and the various contractors repeatedly to clarify, cajole, and beg for the work to be done to satisfaction (and your messages invariably won't be returned, you'll have to keep holding until you get the required human, i.e., your project manager - as everyone else usually gives you the brush off). (Advice: get his/her direct line, there's no point calling the general phone line). There is little or no coordination between appliance delivery, plumbing, and countertop installation, despite that illusion.
6. You don't mind taking repeated half and full days off work to meet the various contractors who come to do the work, including workers with little or no English, who often have been given no specific instructions, and who are invariably late (two - three hours usually), and rarely call ahead despite promising to do so. This includes granite countertop providers, even if they have apparently glossy stores and sales pitches. (note - there are often significant extra charges for granite countertops due to poor measurements and calculations up front).
7. You don't mind repeatedly poor, careless work at first cut, that has to be repeatedly fixed to your satisfaction. Again, including the countertop people.
8. You don't mind that stuff delivered to your house often contains either the wrong size, the wrong color, or the wrong finish, that has to be re-ordered (see above, 5, repeated phone calls!).
9. You don't mind that the timeline provided up front by Home Depot is merely a very rough guide, and that the time you think you won't have a functional kitchen should be doubled from the estimate (remember, the sink is one of the last things to be hooked up, and that’s really central to your kitchen activities).
10. You'll incur extra expense you didn't bargain for when you have to repair the walls that the cabinet installer has damaged in the "destruction" process of removing your original cabinets and sinks (e.g. not cutting the original caulk, and thus ripping the layers of paint off the walls in excess, requiring more than just repainting).
11. You don't mind listening to sarcastic comments from the other people you get in (painters, electricians, plumbers) as part of the re-model, about Home Depot's reliability and their contractors (e.g. "they wouldn't be working for Home Depot if they were any good"!). And knowing that they are so right! Despite having spent a lot of money on this project.
Strongly suggest using a local trustworthy, recommended by friends contractor.