Slumberland Inc Complaint - Mattress Problem
WATERLOO CEDAR FALLS, IOWA -- Product: Simmon Mattress
This is the third mattress I have had from Slumberland in 11 months - The first mattress they delivered was firm and we loved it except it had a terrible smell - it reminded me of cat spray. Another mattress was delivered to our home and it felt lumpy but it didn't smell. I called and spoke to the manager and said to come pick up the mattress and that I wanted to get my money back. He talked me into trying a third mattress which was delivered - much to my chagrin. Several months went by and I noticed that I started to roll towards the center of the bed - please note this is a king size mattress - however in the center it was hard. I called Slumberland and spoke to the same manager - who asked me are the sides firm? Yes I said? He said does it have an indentation where you sleep? and is it higher in the middle? I replied yes - that is what people have said about the mattress you have. In other words I was sold a mattress that they must have known had problems. It wasn't inexpensive it was over 3000 for this. I just received the warranty information in the mail and guess what - we have to pay handling and shipping fees.
I can't wait to see how much these are and how much of a hassle it will be to get them to pick it up and send it back. By the way it's a Simmons mattress and this happened at the Waterloo/Cedar Falls Store. Buyers beware!