Sonic Industries Complaint - They messed it up yet again
LAFAYEETE, LOUISIANA -- What happened to me today is only the straw that broke the camel's back. I used to go to the Sonic on Johnston St. in Maurice (city right next to Lafayette), LA at lest 2 times a week. Lately, I haven't been going because they can never get my order right. If I ask for mustard, they put mayo instead. If I ask for mayo, they put mustard instead. If I ask for jalapeños, they double my pickles. If I ask for no mayo and no tomatoes, they put mayo and tomatoes. I'm sure you get my point, but it is very aggravating. Previously when I would go, there was a span of time where they messed up my order on 6 consecutive visits to their store (I actually kept a count after the 3rd time to see how much they could screw up). Now, after going back there (after about 4 months of boycotting this store), I ordered an order of mozzarella sticks, and they gave me no sauce. This was done after I said "Please make sure I have marinara sauce."
What is so difficult about this? I guess I'm partially to blame because I didn't check my order before I drove off, but if my boss had to second-guess everything I did like the "I-don't-care-what-you-ordered" employees of Sonic expect me to do, I would be out of a job. Then, to top it all off, I go to the Sonic website and there is no place to put a complaint. It doesn't even look like Sonic's upper-management cares that their employees are incompetent. They're simply here to make a buck. I can promise you that this is the last time I will ever go to Sonic, and this is a shame because Sonic used to be one of my favorite places to eat. There is actually a McDonald's right across the street. I'm not a big fan of McDonald's, but at least they have enough intelligence to prepare the food the way it was ordered.