Target Informative - Registry Disaster - No Exchanges
VANCOUVER, WASHINGTON -- Recently my brother & his wife had a baby shower. They had registered at Target because there were people coming from varied locations and they thought it'd be an easy store for everyone to get to. It turned out their baby registry failed miserably. Nothing bought came off the registry, and they received multiples of everything (including 5 baby monitors). When they took everything to Target (Many items didn't have receipts since it was a gift & ppl assumed no gits would be repeated because of the registry so they didn't bother with receipts)... the manager explained that they couldn't exchange anything even though it was Target's fault. My brother even bought & returned an item to prove the registry wasn't working. The manager said that the corporate bigwigs didn't even allow managers to have an override to fix it. He said my brother was completely in the right and deserved to be compensated, but there was nothing he could do besides encourage him to complain to corporate Target.
Believe me - I'll be complaining... and encouraging a mass boycott of Target to all my friends (so far over 100 people agreed to do so)and family until they remember what customer service is! This makes me extremely sad because I used to go to Target almost every weekend. :( Not anymore!