Caremark Informative - Caremark should change its name to Careless

Review by tom c. on 2008-05-01
My wife is a diabetic and uses insulin twice a day. The insulin is a mixture of more than one type of medicine. The only way my wife can get her insulin covered is by using a 90 day mail in plan.
My wife went to her diabetes doctor and he faxed in the script for the 90 days supply on April 11,2008. On April 20,2008 my wife called Caremark (CVS) to find out why she did not receive the shipment. The Customer Service Representitive explained that they did not receives the fax.

The Endocrinologist (Diabetes Dr.) gave my wife a copy of the fax transmission of all 3 prescriptions. The fax stated that Caremark received it. Caremark continued to deny that they received the fax. A copy of the fax transmission and original doctor's script for the insulin that he wrote was sent to Caremark (CVS) in the mail 11 days ago. Caremark cannot find the letter that was sent to them in the mail also.

Caremark (CVS) continues to lose everything sent to them. I faxed Caremark over a copy of the script to them tonight. I am waiting for a phone call from Nanattee at Caremark at FAX #210 403-8203 to verify it she received proof that the original prescriptions were faxed on April 11, 2008. My wife had to call the insurance company to get a emergency 30 day supply due to this situation.
Insulin is very important to a person with diabetes. It is a matter of life or death for diabetics.

Sincerely,
Tom Crow
Comments:1 Replies - Latest reply on 2008-05-01
Posted by Anonymous on 2008-05-01:
Have your LAWYER fax them a copy on his letterhead. Maybe that will get their attention. It's terrible your wife has to worry about this! I have Caremark, never had any trouble with them, but it sounds like they can be idiots!

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.