Frontier Communications Complaint - Online Billing
CALIFORNIA -- I signed up for Frontier's online billing. What a nightmare. They have withdrawn funds from my account so far totaling $161 although all of my bills have been paid. When I call the company they are rude and uncaring. I told them I was on a fixed income and they needed to put the money they took back. They just said there was nothing they could do and it would take at least one month to get a check. When I tried to find out why this happened the best explanation I received was that I signed up for automatic payments. So I warn people do not sign up for automatic online billing. They can take whatever they want from your checking account and there is nothing you can do. After all of this my online account still shows I owe $161. The rep says oh yea it takes a long time to update. What a joke. So now I am out $161 and am deathly afraid they will continue to take it as they took this amount after I had canceled the online service.
They are uncaring, rude and very unknowledgeable. I only wish we had a choice of service as I would be changing if we did.