Home Depot Complaint - Don't Hire Home Depot
A lot of people fall for the pitch for "Expert Installation", when shopping for their new door, cabinets, roof or whatever. It's really convenient to let HD handle everything for you, but you'll probably regret it. My experience has been that it almost always turns out to be a complete nightmare for the unsuspecting homeowner. Most of the employees at Home Depot don't have a clue what they are talking about when it comes to the actual work itself. I know, I've been in construction all my life and have heard many many HD horror stories. I myself have been through unbelievable B**L S**T just from trying to special order something. What you are doing in effect is paying Home Depot a fee to hire a contractor to work on your house.
You don't get to talk to the contractor first to get a feel for what type of person they are, and when you have a problem you have to deal with HD and not him. I would recommend you asking friends and co-workers for suggestions on a contractor instead. Good luck.