Bally Total Fitness Complaint - Unsafe building - Refusal to cancel membership
MIAMI, FLORIDA -- I have been trying to cancel my member for the past 6 months because the Bally's facility is under severe construction. I do not feel safe entering the building and there is no end in sight to the construction. I've waited almost 2 years for the construction to be complete and it's only getting worse.
Bally’s policy is to force their members to exercise at another conveniently located clubs. The other clubs in my area would take approximately 1 hour in traffic to commute which is not a reasonable request. The club that I signed up for is directly between my commute from home to work. Also, a main reason for joining the gym was to use the pool which has been closed due to construction.
The manager, Tony, agrees that I should be able to cancel my membership and explained that he gets these complaints all the time but he does not have the authority to cancel a membership. He explained that the Regional Manager would call me but I never received a call. The corporate office has not returned any of my calls, which you are placed into a 30 minute queue each time you call, or letters. After waiting to speak to a representative for 45 minutes in March I was told that they would stop the auto-debit to my credit card but continue to charge me and send my account to collections. They told me my credit would be destroyed so I better keep paying.
I've contacted the Better Business and it seems like there is no one that can get through to these people. I've never experienced such poor customer service in my life. All I want is my membership canceled and my dues returned. Given the club is not operational and the lack of customer service I’ve received I don’t see how this company is still in business. Do not join this club!