Air France Complaint - Quality Of Service Of Air France Or The Lack Courtesy
WEST LAFAYETTE, INDIANA -- Traveling by Air France is a nightmare since all planes land in Charles De Gaulle airport which is a maze of scenic fiction proportions , with no land crew help and very poor directions written or otherwise. Coming in you still have to stagger miles, go down stairs with hand luggage , catch shuttles , trains, escalators, then do the whole thing yet again, just to arrive after you are taken by bus through meadows, hills and vales, to your aircraft which is parked right next to the one you have arrived with. If you are fortunate to see someone in uniform who should help you and ask them for information, you get the rudest way of telling you that maybe you should go that way, meanwhile time is passing by and you might end up missing your connecting flight. Mind you this takes like 2 hours,and here you were thinking that maybe you might have time to visit the restroom, have at least something to drink, since all water bottles and others are thrown away as soon as you hit one of the checking in points, thus you arrive panting to the aircraft, thirsty and sweating.
All this of course might sound like griping but it is not. I am diabetic and need to take medication at certain times, as soon as we boarded the plane which was idling for the longest time I asked for water to take my medication which is important as I do not want to faint or go into any kind of unfortunate situations where I might probably be kicked out of the aircraft with nary a glance, what I got was a frosty glare and " One Minute" as if I was a kid asking for candy,or something frivolous. So I had to go myself see the person in charge, explained my predicament, and got my water. I guess they are taught at to treat us passengers one and all as recalcitrant kids to be disciplined firmly.
Another thing about which I have to complain is the food, I ask for vegetarian food on long trips, well the swill I got was non edible and when I asked for at least one more piece of bread again I got the inquisition about why I needed the bread until I made it clear that the food was totally non edible so I was trying to have something to eat for a trip which was to last 8 hours, I mean come on I have paid for my ticket and that is the least they can do.As for my request that they ask the kid sitting behind me who kept on kicking my seat repeatedly for 8 hours, all I got was " madame do you not have keeeds?????" yes I do but what has that to do with my case ????
I did try to reason with the mother of said kid but I think she spoke no known language so I did try to make her understand by hand gestures to ask her kid to stop kicking and screeching at the top of his lungs, but to no avail, and when I asked the stewardess that was what I got, as though I had asked her for something unreasonable. Just a thought, a decade ago the airlines had smoking and non smoking sections, now that all flights are non smoking I would suggest they create a children, no children sections for all of us who have raised out kids, paid our dues and need to travel without going through all this every time we step on an aircraft.
This is all for now. Lesson to be learn, courtesy is not a sign a weakness nor are we paying customers supposed to be treated like cattle just because we travel coach, after all as I mentions we have paid for our tickets and this is the least we can expect.
More Reviews on Air France: