Buy.com / Revolution Card Complaint - Questionable Shipping Practices / Terrible Customer Service

Review by billy kendig on 2008-05-02
ALISO VIEJO, CALIFORNIA -- I was shopping around for an Antec 900 computer case and came across Buy.com's website offering $50.00 off your 1st order if you sign up for a revolution card. Seemed like a great offer. I placed an order on 03/20/08 and used a 5% off coupon. Later that evening I received an email stating the item shipped via FedEx Ground. WOW, that's service. Early the next morning I track the package and status shows on truck for delivery. Very exited I wake my wife up and tell her that FedEx will be coming today and to listen for the doorbell. I leave for work at 10:00am and get home about 6:00pm. No package yet. Track package online and status shows delivered on front porch at 9:09am. Nothing there when I left at 10:00am.

Called FedEx and buy.com to trace package. 2 days later, FedEx driver confirms that he did leave the package on my porch. I live in a high foot traffic area and carriers usually leave a door tag if nobody answers the door. buy.com doesn't ship with the signature required option so it's at the drivers discretion to leave the package. buy.com says there is nothing they can do, the package was delivered and also, once it leaves buy.com liability has been transfered to the consumer. There is no option at checkout for the consumer to protect their investment, buy.com controls the shipping method and therefor should be held accountable for secure delivery. Saving .75 cents on shipping by not requiring a signature is absurd and not looking out for the customers best interest.

The revolution card statement came and there was no $50.00 credit reflected. Customer service says promotion can't be combined with any other offers like the 5% off coupon that I used. Filed a complaint with BBB yesterday. Good times, buyer beware!
Comments:1 Replies - Latest reply on 2008-05-02
Posted by S. on 2008-05-02:
'Saving .75 cents on shipping by not requiring a signature...' I don't know what the charge for this service is at FedEx but a couple of weeks ago I shipped a package UPS for which I requested a signature of receipt and it cost me $4+.

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