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AT&T Complaint - Website/Call Center - Website
Complaint
I find it very frustrating to try to contact AT&T about anything not on their list of assumptions as to why you may wish to contact their company. If you cannot or will not be pigeonholed and wish to speak to a live person regarding any matter that is not included in the list of topics, you are just out of luck. I had a question about some old telephone book covers from when I was a child and was hoping to speak to someone who could possibly connect me to someone who know of someone who might be able to reach someone who once saw one of these old covers.
The lack of desire to interact with the customer, who is the lifeblood of the company, never ceases to amaze me.
The lack of desire to interact with the customer, who is the lifeblood of the company, never ceases to amaze me.
Comments:
Posted by Slimjim on 2008-05-02:
You must know going in what areas the staff that answers the phones are trained in, and can't realistically expected the information in your complaint would have been obtainable from CSRs.
Researching the internet is probably your best venue. Maybe an ebay search too. What isn't on sale there.
Researching the internet is probably your best venue. Maybe an ebay search too. What isn't on sale there.
Posted by Suusan B. on 2008-05-02:
". . a question about some old telephone book covers from when I was a child. . . " and you're looking for an AT&T CSR to "connect you with someone who know of someone who might be able to reach someone who once saw one of these old covers"? I'm not trying to be a smartie-pants about your request, but what you're looking for is quite simply something that an AT&T telephone CSR won't be able to help you with - - as Slim suggested, you need to research this on the Internet yourself.
Posted by Hugh_Jorgen on 2008-05-02:
Wow! I think I might have actually seen one of these old covers myself. Was it yellow with a picture of a bell on the cover?
Posted by Suusan B. on 2008-05-02:
It's been a tough day, Hugh - - thanks for the laugh!
Posted by Deanna B on 2012-10-18:
My friend lives in Union City.She has to use a wheel chair...This Bozo of yours did this and would not move from his lunch to move the van.She had to go back and use a wheel chair ramp,then use the bike lane.He needs to be fired!!!
Posted by Deanna B on 2012-10-18:
https://fbcdn-photos-a.akamaihd.net/hphotos-ak-snc6/182500_4337899323945_1384663635_s.jpg
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