General Electric Company Complaint - Bad Customer Service
BROOKLYN, NEW YORK -- I have a GE Spacemaker Microwave Oven, Model JVM1740DM1WW, Serial # VL900770 B since April 25, 2008. All of the sudden, in less than a year, on April 12, 2008 it has stopped working (no heating).
On April 14 I called GE Appliances Customer Care Services at 800-432-2737 to schedule a service technician home visit for April 18. On this day a repair man came to detect a problem, and we needed to wait for a week for a part needed to be replaced. A repair man has told my wife that somebody else should be at home at the time of the next visit in order to take the microwave down to the kitchen table. This part was ordered and delivered in a week, and we have been waiting for another week until April 25, when other two repair men have come. On April 25, these two men made a lot of mess in the kitchen, could not repair the microwave, and told us that they needed another part to be delivered and replaced. We have been waiting for another week until May 2. On this day, they finally have got some positive result, once again making a lot of mess in the kitchen, behaving very rudely and impolitely. One of the repair men named Simon is a Russian speaking person, and my wife speaks Russian, and her English is not so well. She was trying to communicate with Simon in Russian, but he refused to do so, pointing at his mouth and making the shsh gesture. He has pretended that he doesn't understand Russian at all.
My wife is a disabled person, and her native language is Russian. I had to take two days off at my own expense in order to help my non-English speaking wife to communicate with the Russian-speaking repair man, Simon. He is very rude and unapproachable. It is very difficult to call GE Consumer Relations Service because of very many options to go through the right person, and reach a manager or person in charge of GE Consumer Relations. This kind of customer service sucks!
The loss of two working days for waiting repair men from GE Appliances. A lot of mess and dirt in the kitchen, because of using a kitchen table for fixing microwave. The waiting for three weeks for a microwave repair. Psychological damage and inconvenience caused by the situation. The repair men did not leave any paper about their work.
I will never ever buy anything made by GE, and do not recommend their products to anybody else.