S.C. Floor Covering Informative - Countertop

Review by scfloorcover on 2008-05-05
NORTON, MASSACHUSETTS -- It came to my attention that there was a bad comment about my business. This complaint was very misplaced and the phone calls were returned by me as well as apologizing to the client. The counter top company we used at the time was of their own scheduling and did not notify us they would not be there when they were supposed to. The job was one the very next day and I talked with the client and they were very happy with the counter top but insisted on getting reimbursed for their lost day of work. I apologized again and said my contract is to deliver the materials free of defect and give the client what they want. I never give a client any guaranteed delivery dates but just to honor my contracts. Anyone who is in the trade understands that to many people partake in these jobs and things do happen.

Owner S. C. Floor Covering & Village kitchen & Bath just felt that I needed to clarify things as to we work hard and just got accredited by the Better Business Bureau and in a tough economy seemed to be striving and growing and opening a new location.

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