Victoria's Secret Complaint - Poor Customer Service, Horrid Managers
CHATTANOOGA, TENNESSEE -- Having shopped at VS and VS alone for my bras for 12 to 15 years and never having a problem with a single one, I was quite content with VS. Approximately a year and 1/2 ago, I purchased two bras, shortly thereafter the wires punched through the cloth on both bras. I returned them to the store and was told the size was too small for me, thus the reason for the defect. I was given two more bras to replace them. No problems. One of the two bras, shortly after the return, the two wires popped through again. I returned this bra and walked into the pits of hell. The assistant manager came out, after being called by the sales associate, and told me flatly that the bra had been machine washed because she could feel the wires bent. I felt of the wires and could not feel any bend, as I do NOT was my bras in the washing machine. I was re-measured and again told I was DD. DD is too large for me as the cup creases. Anyway, the longer I waited the more furious I became, so I asked to speak to the manager. The assistant manager was standing by her side. I explained to her that I did not wash my bras in the machine, that I had been told two different "reasons" for the wires coming through. The assistant manager interrupted whilst I was speaking to the manager.
Again, she insisted that I had washed them with the most arrogant air of "I am NOT wrong". The manager just looked at me as if I were some alien from space and said, Well, perhaps this will work for you and turned to walk away. The sales associate called the manager as I was exchanging the bra about a $5.00 price difference. She told me next time I would have to pay the $5.00, but this time, "they were letting it go". Whatever happened to the "customer is right" attitude. I read once a cute remark that comes to mind....whatever happened to all those snobby "witches" from high school, they all went to work at VS. lol. Ain't it so?? I am 62 years old, well educated and a Christian person who tries my utmost to be what I believe. Do unto others as you would have them do unto you. Never have I been treated with such lack of respect, called a liar and put down in front of others.
Never will I grace the door of another Victoria's Secret. This, my friend, happened at Hamilton Place Mall in Chattanooga, TN. Southern hospitality......oh where have you gone?