US Airways Complaint - Will not acknowledge flight even with invoice showing charge
DALLAS, TEXAS -- A friend of mine used to work for this company. I had booked a flight using one of her buddy passes. Well . . . her story on employee relations is something within itself. When she told me she was quitting the airlines I called to see what my options were for this ticket: Could I fly? Could I get a refund?
Well, due to the fact that I can't figure out how to get a human being to call me from this company, my ticket issue may forever be a mystery.
I did correspond with someone via the internet whose message informs me that they can't find me booked on the flight with the flight number I gave. He goes on to say that if I get them my bank invoice to show the charge it could be followed up on. I was given a fax number which may or may not have worked. I got a confirmation that my fax had gone through when I sent the copy of the invoice showing the charge to my Visa Bank Card; but no human has contacted me for verification. I also was given a number to call and report this matter along with an email address. This is the message sent to me via email:
Dear Miss Washington:
Thank you for contacting Customer Relations at US Airways.
Miss Washington, regretfully our records indicate that you have not
paid for this ticket, and you will need to send a copy of your bank
statement showing that you were charged, and since our records states only a
fare quote you will not be able to use DG9DSD, it will be denied.
Please contact our Refund Department at fax 800-892-3447 and email
firstname.lastname@example.org, phone 480-693-9735.
We appreciate and value your business. We're working hard to earn your
continued patronage. Thank you for giving us the opportunity to do so.
None of the contact information works. So my question to US Airways is - - when will you be bought out by another airline so that we can start seeing quality customer service for people who flew on your airline even before our friends worked for you? I personally do not have $88.50 to throw away. That's a tank of gas nowadays.
So, if anyone at US Airways can rectify this matter, I would love to hear from an actual human being who will not read to me from a script and can actually resolve my issue!
Regards . . .
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