Web-Detective / Razoreye / Privacy Chest Complaint - SCAM ! Don't waste your money ! Their Customer Service is a JOKE !
I signed up for the trial period March 21, 2008 ~ I was able to use it but none of it was useful ~ they just send you to other sites that "might" have the information that you are looking for but then you have to pay those web sites more money to use them~ so web-detective is more or less a yellow pages for sites that can really give you the info your looking for ~ with a little hard work on the net you can find those sites without web-detective.
So anyway ~ I canceled the trial membership within 2 days ~ sent them an email like they requested ~ I sent my cancel request to email@example.com explaining my dissatisfaction with their product and I have a copy of that email ~ it was $4.90 for my trial ~ waste of my money ~
Then three days ago ~on a FRIDAY !! May 2,2008 I see a pending transaction for $38.83 from web-detective on my bank account! Of course it's the freaking weekend and I can't get a hold of anyone at web-detective. So I called the two numbers I could find on the site 305-671-3165 and 877-207-0626 ~ I could only leave a message on the 305- 671-3165 and it kept cutting my off ~ so I ended up leaving three messages explaining my complaint.
Then I emailed firstname.lastname@example.org and explained my complaint in detail.
then I went to the web site and canceled again.
So Sat I get a call from Shelby who says that she is from web-detective ~ she explains to me that my subscription to web-detective was canceled but there was a "checked box" on the site that I DID NOT "UNCHECK" for a "privacy chest" product to help me protect my identity so that was also included in my trial package but I would have to call a separate number to cancel that ..... WTF???
First off If there was a box checked for that I would have unchecked it because I have no use for a identity theft protection product ! and second why would they make it so difficult to cancel everything all at once ?? ~ third maybe it was so freaking small I didn't see it ....
Shelby said that I was supposed to get some sort of package from them via snail mail but I never got anything ~ never used the privacy chest thing ~ never even knew I was subscribed to it ~ nothing until I saw that pending charge on my account ...
Shelby said there was no manager that I could talk to and that I just had to call 888-432-4378 which was the direct number to the privacy chest ~ she said they were the only ones that could help me with my complaint....
so I called 888-432-4378 , I was on hold for 33 minutes before I spoke with Darwin ~ I explained my complaint to him and he said that all he could do was cancel my subscription to privacy chest so there wouldn't be anymore charges but he could not help me with the pending transaction. He also said there was no manager that I could speak with but I could call 877-769-9323 and ask for help with the pending transaction. .... WTF ????
So then I called 877-769-9323 , I was on hold for 28 minutes before I spoke with Jesse. He informed me that the only thing he could do was write a help ticket for me and submit it to the billing dept... which would get back to me via phone or email within 48 hours... he could not give me a confirmation number ~ he could not give me means to contact the billing debt directly ~ he said that his manager Maria wasn't even there ~ and wouldn't be in for a few hours but of course she would tell me the same thing he had already ~ that there was nothing else they could do to help me ~
So this freaking charge in going to go through my account tonight ~ I didn't authorize it ~ I didn't want it ~ I didn't use the product privacy chest ~ I never received any type of information that I was subscribed to it ~ I didn't even know I was subscribed to it and I can't get a hold of anyone in this company to help me get my money back ~
these people suck