Home Depot Complaint - Very Poor Service - Hurricane Windows and Slider
NAPLES, FLORIDA -- On February 7th 2008, I signed a contract with Home Depot at Home Services to install Hurricane Windows and a Hurricane Sliding Glass Door on my mobile home. I was told it would take about 2 weeks to order and two days to install.
On Feb. 19th I got a call from Pilar, project manager who told me my installation date is March 5th.
On March 5th nobody showed up.
On March 13th 3 windows were put in none of them locked.
On March 17th Pilar called to see if contractors were there. Told her they told us there was a job with one window left to do and then they would do ours. Per Pilar they were not there either. They didn't show up.
3/18/08 More windows that didn't lock were installed and I was told by [snip] that the company knew of this error and they would be switched next week...
3/19/08 [snip], contractor went to pick up slider that wasn't there.
3/20/08 called Pilar expl was told Den and Bath
doors are wrong sized. And no locking replacement windows.
4/2/08 One locking window installed by [snip] the others haven't come in. Per Pilar
Be patient on slider the slider had been put in with a defect in the glass. and a gap in the frame.
4/12/08 Received postcard from [snip] asking how I like my new windows.
4/14/08 Called [snip] and explained dinged slider not finished, windows don't lock and damaged plaster around windows also paid $85 out of my own pocket to have rug recut. Gave him job number. He said he would check and call back,
which he did not.
4/24/08 Pilar on vacation next week,Tim Parks is coming Tommorow with locking windows and slider panel. Reminded her that there are six nonlocking windows and an $85 gift card .
4/24/08 [snip] called $100 gift card is coming from Atlanta, GA. and [snip] will fix slider and windows.
4/25/08 Had to show [snip] how to reuse locks as replacements don't come with locks. Claims wasn't told that. Checked slider and claims not right and replacement won't fit.But will have a Manufacturers Rep come and check it out.
4/25/08 called Pilar and Expl above. Per Pilar keep calling [snip] to get this Straightened out.
4/29/08 Left word to call [snip].
4/29/08 Received bill and 1 year no interest has been shortened to six months per Adrianna will see right date on next statement. ( Have I paid anything? NO! Would you ? )
4/30/08 Left word to call [snip] who called back claims spoke to manufacturers rep and someone will come out today or tomorrow MAYBE.
4/30/08 Ellie from Security Window and Doors called claims doesn't know why she had to call me. Explained Home Depot installed hurricane windows that did not lock until last Friday and the slider is stuffed with newspaper. Are you the manufacturer's rep who is going to check this out? Claims need P# will call Home Depot and call back. Explained I will have somebody from the local newspaper come and see this as it has been six weeks.
5/1/08 recalled Ellie she called back befuddled
claims didn't get PO#.
5/2/08called [snip] He called back will call manufacturer's rep today and call back.
5/2/08 call [snip] Explained Nobody has called with appointment. Tim called back says he was told I would get a call that morning, Told him it didn't happen.
5/5/08 Elly claims still no PO# but will schedule me for May 12th at 10:30. Called [snip] claims that is the Purchase Order Number
/job number that is on my paperwork and that Security Windows has had it right along and he received a fax ten minutes ago that he is filling out for them.
So here it is 11:53 at night. All I want is what I signed up for can anyone suggest anything else I can do?
On 5/15 after calling and getting recording several times called back Customer Care this time demanded supervisor. Supervisor set up conference call with Ron Brannock and Tim Boling who promised would get back to me with someone to fix trim.
5/16 both Tims came out replaced and caulked inside trim.
Now I got what I signed up for.