Lowe's Complaint - The Mower Purchase From ****
GOLDSBORO, NORTH CAROLINA -- Saturday I went to Lowes to buy a riding lawn mower.
So I get there about noon. I picked out the mower that I thought I wanted. So I get up on it and sit and start playing around with it. I decide that I don't like where the clutch is because of my hurt knee. So the lady tells me that she has an automatic mower. But they have just come off the truck and they will have to take one out of the cart. So with my purchase of the new riding lawn mower, today I get a cart that you pull behind the mower to move things around your yard. It was a nice crate. About 90.00 in cost. Nice.
The lady in the mower department puts my purchase in the register and I am supposed to tell them at the front about it.
I tell the lady that there is no way I will be able to get a riding lawn mower into my building that has a 42 inch deck on it. So she tells me about these chains that they use that can't be cut with bolt cutters. So she says she will meet me at the front of the store with the cart and the lawn mower. So I head over to get the things I need from hardware. I get to the front counter, and the lady rings me up. I am not paying any attention to the cost of these things because I have a 20% competitors coupon with me which Lowes accepts if it has a bar code. I had paid for 800.00 worth of the mower on one credit card I had with me but knew that one wouldn't hold It all. So then I reach in my purse to get another credit card, one which isn't there. Oh my gosh now I had to run to the bank right down the road to get some cash. So I left my friend standing at the register while I went to the bank. I was back within 15 mins.
So when I got back, I ask my friend if he had seen any signs of my mower. He said no I have not. I said oh there comes my cart never mind. The man that was pulling the cart said it wasn't mine. I said oh yes it is. I said I just paid for it and the lady in the back put It on a cart just for me with a gas can. Which happens to be the last cart in the store. He said hold on I will be right back and pushed the cart in the corner of the store where I couldn't get it. After about two minuets this man comes up grabs the cart and heads for the door. I said hey wait that's my cart. The man said no I just paid for it. And I said yeah and you took it off a buggy that had a gas can with it. The man knew what I was talking about. But he said well I just paid for it. Any way out the door he went with it. While the other people there just looked at me going oh my gosh he stole her cart. So then the manager saw what happen and ask if I could use a cart already put together. I said sure, that's a good thing cause then I don't have to put it together.
So then I ask where my lawn mower is? They said we don't know. I told them about the lady saying that she would bring it up to me. They tell me that she has gone home already. So finally they bring up a mower. However it is the first mower that I had sat on and decided against. And I tell them "No this isn't the mower that I want." So then it takes them another 30 minutes before they show up with the right mower. So they decide it cost more money than the first one. So here we go again. Return and repurchase. So then my friend and the Lowes guys put it on the truck. I ask my friend if he can think of any thing else that I should get before we leave Lowes. And he said did they give you the pin that goes in the cart so you can pull it behind the mower. I said no they sure didn't. So I March right back into Lowes to retrieve one from them. The lady had told me that one comes with it. So it took another 30 minutes or so before they find me a pin. I have now been here for over 3 hours trying to get a lawn mower.
Now we take the mower to my house, after stopping by the gas station and filling it up. We get it off the truck. I get on it and start it up. Or at least I thought I was going to start it up. It wouldn't crank and made the worse sound you ever heard. Sounded like you was taking some old chains and clanking them together. Oh my gosh. So I called my neighbor at work. He owns a machine shop. So he says to put it on the truck and bring it to him. Ok will do. Take it to him and they take the top cover off so they can see the motor because he says it sounds like the crank something is messed up. Well to our surprise it was broken and all under there was rusted. Wait isn't this supposed to be a brand new mower?
So I get on the phone to Lowes and get a hold of a real manager this time. I tell her the whole story. She told me to bring it back and she will give me another mower and add an additional 100.00 off the mower for all my troubles. Boy that was a hard days work. Took about 8 hours to get a brand new lawn mower from Lowes. Boy I wish we had a home Depot so Lowes would treat their customers better. Most of my problems were from the lady that didn't do her job well. Then went home with it undone and didn't get anyone to replace her. Boy just my luck. And about 100 miles. Its 50 miles round trip X 2.