Brashear House Bed Complaint - Unreliable Bed & Breakfast
KIRKSVILLE, MISSOURI -- In June 2007 I spoke with the Innkeeper of the Brashear House Bed & Breakfast in Kirksville, Missouri regarding reservations. I wanted to reserve rooms for graduation on May 9th & 10th, 2008. She informed me that for graduation she wanted the whole house reserved for Friday and Saturday. I told her that would not be a problem and gave her my contact information and credit card number. I asked for a confirmation number, but she said I didn't need one because she would remember. The house consisted of three bedrooms and a 4th they were trying to finish but she didn't know if it would be completed by graduation. Over the next months I spoke with her on "several occasions" regarding our arrival time, the status of the 4th room and other details. Then on Tuesday, May 6th I called again to confirm the details of our arrival on Friday, May 9th. She informed me that the house was no longer available because they had booked it for a wedding!
Now we are left with family coming from out of town with nowhere to stay. She did provide the name of a lodge 12 miles out of town off some gravel road in the woods that we could stay at, which is not acceptable.