Dish Network Complaint - Dish Network Just Say No!
REDDING, CALIFORNIA -- This is to let you know what Dish Network, EchoStar is doing in the State of California. Before I state my complaint, let me remind you that in this State it is possible to stop a contract on the part of a consumer simply to withdraw from the contract within the first month, no contractual issues need be involved, the consumer just needs to be displeased or have changed his mind.
So, I received a sales phone call from someone who identified himself with AT&T selling Dish Network Services. The package sounded good, so I accepted. I gave my credit card number. I was told the number was taken in case Dish’s equipment that would be leased to me had to be paid for. I was also told there would be charge if I didn’t keep Dish Service for 24 months. If I had thought for a moment that I would have to pay for unused months, I would not have continued. I am disabled and living on a fixed income. A single, large payment would be crippling for me financially.
I had made the assumption that I was dealing with a company that had to operate under all the laws of the State of California.
The installer showed up at my house, the service is turned on, the install gave me a paper to sign, saying the paper verified that he had installed the equipment and had it up and running.
Now the fun begins. The system had been working between 24 and 36 hours when it stopped. I called the company and spoke to two different technicians who both decided that the living room remote was defective. We had to wait three days for the replacement to show up. Upon trying to “tune” the remote, I discovered that it didn’t work. A phone call later I was informed the replacement remote was also defective and they would send another. That replacement shows up and ditto to the last one. OK, that’s three non-functioning remotes; the original and two sent by UPS. The lapse of time is now over a week.
Not being insane, my next call to Dish, I asked for a manager. In explaining the chain of events, I decided to have the equipment removed. I was told I would have to pay $99 to be able to send the equipment back. I then asked for a technician to come to my house to see was wrong and for that would have to pay $50. I chose to pay $50 instead of $99. The technician who came out told me that he was the Northern California Manager for technicians. He found that the receiver box was defective, so he changed that out. He gave a piece of paper for me to sign which he said only confirmed that he got the system up and running. It was identical to the paper that I signed for the original installer. I asked him to check my TV in the bedroom to make sure the Dish system still worked in there. He assured me that he did nothing that would have affected the bedroom installation and he didn’t need to check it. When we went to bed that evening, you guessed it! The bedroom remote wasn’t working. At this point, I decided that I didn’t want Dish Network in my home.
Next day, I call AT&T and tell an “account specialist” that I want to send the equipment back. I’m told, no problem, there will be no charge, just let me get you to the department that will send you boxes to send the equipment back in. “Stay on hold.” Someone comes on line who say they haven’t the vaguest idea what I’m talking about boxes. This person identifies himself as working for Dish. I will have to pay $240 ($10 for each month not used on a two year contract). I told him, “No, no in California I can just give the equipment back and not use the service.”
Then he informed be that I have been dealing with a company that is headquartered in Colorado, not California. California laws do NOT apply to Dish Network. I told him that no one said it was a Colorado company. I wouldn’t have done business with them if I knew they weren’t controlled by the laws of California. He told me that I should have read the contract. I took it to mean that he meant the piece of paper that looked like and was handled like a verification of work done. I should add that the document in question was printed so faint that I can’t even make a copy of it to send you.
In the beginning when the phone salesman identified himself as being from AT&T, I most certainly assumed that the laws of California applied.
Just checking an Internet site, my3cents.com, I find hundreds of complaints against Dish Network Echostar from all over the U.S. Complaints that are similar to mine.
If Dish Network Echostar, didn’t lie to me, they at least misrepresented themselves as being a law abiding organization. No mention was made until I no longer wanted Dish Network that it is “a Colorado company” that isn’t bound by the laws of California. AT&T is no less culpable for giving their backing to Dish.
I clearly didn’t know what I was getting into and thought myself covered by consumer protection laws.
Cc: Governor Arnold Schwarzenegger
Senator Diane Feinstein
Senator Barbara Boxer
Speaker of the House Nancy Pelosi