Wal-Mart Complaint - Vehicle Damage - Oil Change
WICHITA, KANSAS -- I took my 95 Fords Econoline van into a Wichita Wal Mart (E. Kellogg) on 4/30/8 for an oil change. When I went to pick it up it had a shattered side window. It is a disabled conversion van and requires an outsize window. There were shards of glass sticking around the edge. The seat was full of MANY small pieces of glass. When I complained they said it was that way when I brought it in. I had mentioned my husband was very ill in the hospital. The man they called in said I was "upset and tired" from my husband's illness and I hadn't noticed it. There is no way in the world I would not have noticed it. It was very obvious and traffic noises were very noticeable when I left as well as the wind blowing in. I called Bentonville twice, talked to a supervisor several times and a representatives from their insurance carrier.
They insist they have a film of it being broken when it came in. There is simply no way any film could be of my actual entry. I have a reliable witness who says the window was not broken when she came to work as an administrator where I was staying near my husband's hospital. There is something fishy going on somewhere. When I entered the van with my power chair I "parked" it by the back seat.
There is no way I could have overlooked the glass in the seat.
Signed, a very frustrated and angry disable senior citizen.