Reliance Reocation and American Knight Movers Inc. Complaint - Stay Away From American Knight Movers!!!!
HOUSTON, TEXAS, UTAH -- Houston - Boston move December 22nd. I have been dealing with this company for over five months. The visual estimate was approx. $2100. I made clear that my main concern was my great grandmothers’ baby grand and asked repeatedly if that was included in the estimate. I was assured it was. When they arrived the destruction began. I was then told, after all my belongings were loaded, that the piano was NOT included in the move and that it would be an additional $1200 for crate and handling. I was also told that my belongings would be there by the 28th of December and no later then the 29th, another fabrication on behalf of American Knights Movers. When my items arrived in January the piano was not even covered and it was obvious that the top had already been ripped off. They then proceeded to drag and drop it the piano on my patio. 90% of my other items were also damaged or destroyed.
My leather couch was torn in several places, end tables were chipped, a canopy bed was broken in both frame and the top metal canopy rendered useless, antique dresser in perfect condition had the leg snapped off, antique hutch was completely demolished, oak stools were gouged across the top, and some very precious items from around the world (handmade wine glasses from Venice, Silver vase from Thailand (bent in 1/2) as examples) were also ruined.
I have been patient in dealing with both American Knights Movers and with The Claims Adjustment Firm and have had to call constantly for any matters without (until I stated litigation 5-7-08) a returned phone call. The email settlements offered were for $105 and when I rejected it, they offered $225.
Please look at the notable movers (Mayflower, Bekins, etc.) This is quite the racket and unfortunately, at this stage, I have paid American Knight Movers Over $3000 to destroy my belongings, decimate my character and treat me, their customer, with unjust disdain.