75287, TEXAS -- The bottom line is they cheat and lie to lure you to the concierge service. Progressive's so called damage "experts" first made an estimate of $3,200 on the damage on my car after a tree fell over after a storm. Then you sign papers giving them the right to repair the vehicle. They did what they did and when Progressive delivered my Volvo V70 I discovered that not only the car was not repaired to its original state but more damage was inflicted on the vehicle. Also, I find out in the papers that the actual estimate is $5,200. So, they have experts to assess the damage. What kind of experts are these if they are wrong by $2,000. This is almost double the original estimate - CHEATERS and LIARS. On top of that there was additional damage added by Progressive contractors according to same experts for additional $1,000. Grand total about $6,200.
By KBB my Volvo V70 is worth about $4,800 - $5,200.
Bottom line: care was totaled and they devalued my car completely to zero by cheating and lying.