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Zeigler Chrysler Dodge Jeep Complaint - Poor Customer Service

Review by Unhappy 4 days on 2008-05-08
SCHAUMBURG, ILLINOIS -- I took my car in for service on a Monday and was advised it would be ready by 6pm and I would receive a call that day. By 630pm I had to call them and was advised the car would not be ready until 11am the next day. At 1130am on Tuesday I again had to call them for a status and was advised they were just finishing up and I would receive a call between noon and 1pm. At 5pm I again had to call them and was advised the car was finished. I picked the car up on Wednesday morning by the time I drove home there was a rattling from under the car. Upon dropping the car off at 1030am on Thursday I was advised someone would call within the hour for an update. By 130pm I had to call for an update and was advised someone would call me right back. At 4pm I had to call and was advised they were test driving the car and would call me right back. At 5pm I again had to call them for the status of the car.

They obviously care nothing about customer service and will never receive any business from me again.
Comments:3 Replies - Latest reply on 2008-10-22
Posted by Anonymous on 2008-05-08:
I hope you had a visit with the Service Manager about this situation. There can be some legitimate reasons why your car was not finished when promised. Not returning your calls is not one of them. Getting a 'fixed' car back with a new rattle is troubling. It speaks to me of a rushed job. Take your case to the Service Manager.
Posted by MRM on 2008-05-08:
Which vehicle did you own... Chrysler, Dodge, or Jeep?
Posted by Carnut on 2008-10-22:
Certain salesmen over at that dealership are very uniformed about their products. Asked them if the Chrysler 300 was FWD, and he answered, yes. Asked what options another vehicle had and he had to look on the sticker. For someone who was supposedly there for 3 years, he knew nothing. However, the management, did want to rectify the situation. So you should keep climbing the ladder if you are not satifisfied.

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