Qwest Complaint - Keeping Appointments On Time
PORTLAND, OREGON -- I called Qwest to request an appointment to look at a problem tree on my property which I wanted to consult with them relating to their phone lines prior to cutting the tree. I made an appointment for between 10:30AM and 12 Noon with their operator. They never showed up and never called. Later I called them back and a different operator said they called at 8:30, but I told them I wouldn't be home until 10:30AM. No one had called at any time that morning because there was nothing on our answering machine. The operater said the technician would call me back in a few minutes I hung up. I waited another 1 1/2 hours and they didn't call. I called them back a second time after waiting for them to show up for 4 hours. She kept me on the line for an additional 30 minutes while trying to get the technician who apparently wouldn't answer his phone. She said he couldn't make it today and they would try to get another tech out before 5PM. and he would try to get fixed for free what ever the problem was.
He called back but said they would charge me $120 for the work they could do. I said forget it, I'm going to file a complaint. - This is not my idea of service, in the broadest term of the word. Mark Hardy - Portland,OR