Razoreye Media Group - Web Dectective Pro Complaint - Razoreye - Web Dectective Scam. Takes your money for services that either doesnt work or you didnt willingly sign up for - and doe
CANADA -- This company is such is scam.
On 4/3/08 I signed up for a 3 day trial period for $2.95. They lead me to believe that a record was found. I submitted my credit card info to continue my search. Then when I had to select the state of my search all the states of the US were listed EXCEPT my state, so therefore this was useless to me. Within 5 minutes I canceled this membership and received an email stating my membership WAS CANCELED.
Now a month later 5/5/08 I have a charge for $38.83 on my credit card. I called them and was told this charge was for a privacy chest which was a separate subscription. I told them I did not sign up for this, that this is fraud and theft. They told me that the privacy chest was a box that is checked off BY THEM and if I did not want it I would have needed to to "uncheck" the box. I DID NOT SEE ANY PRIVACY CHEST ON THIS WEBSITE.
I told them I did not want this and to cancel it and they supposingly did but my card was still charged.
Now I am batteling back and forth between phone calls and emails and not getting any help.
I also spoke to a Jesse Mc and he told me no managers are in the building and all he can do is submit a ticket to the helpdesk. When I asked for a phone # for that dept... I was of course told there isn't one. I asked Jesse what the email address is for the helpdesk and guess what he told me. SUPPORT@RAZOREYE.COM... The same email address I have been writting to for days and not getting any responses to when he told me they respond within 48 hrs.
This company is a crock.
I have reported them to the Canadian Better Business Bureau at:
email@example.com ( this is the email address )
The Canadian BBB website is:
I also filed a complaint on this page:
Now I am filing complaints against them on every and any page I find. This will be on the web EVERYWHERE so hopefully no one will have to suffer as I am. All I can do now is contact my back, file a dispute with them against this company, and cancel my card so it is not charged anymore.
I lost a total of $41.78 to this scam of a company and NO ONE is refunding anything.
Please don't make the same mistake I did