Hewlett-Packard Company Compliment - Very Good Experience
MINNESOTA -- I have a bad habit of laying my laptop on the floor when I get up off the couch and one day I got up and step on it. I was lucky that I didn't break the screen or anything but I did knock out the hard drive. I called HP that day and talked to a man who didn't talk English very well, I'm very patient and listened hard to try to understand him and we went over what was wrong with my laptop and he gave me a few suggestions but nothing would bring windows back up, so he transferred me to another very nice man who said they were going to have me send my laptop in. The very next day I received the empty box, called Fed-ex and they came and pick it up, all over night shipping.
They kept me updated through emails what was taking place and 5 days later, was expecting it on the 12th (3 days earlier than scheduled), it arrived back in perfect condition and working great.
Thanks HP for the good work!!