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Arlington Motor Sports Informative - Budget Truck Rental Horrible Service

Review by ff179 on 2008-05-09
ARLINGTON HEIGHTS, ILLINOIS -- DO NOT RENT A TRUCK FROM BUDGET TRUCK RENTAL VIA ARLINGTON MOTOR SPORTS IN ARLINGTON HEIGHTS ILLINOIS.They are rude to their customers and are possibly scamming the average consumer.We recently moved and decided that Budget truck rental would meet our needs. The truck was fine but the service was absolutely horrible.


We had scheduled for the truck to be picked up at 9:30 am. When I arrived the employees were just getting to work and slowly looking over the truck. At about 9:45 a worker took the truck and drove to get fuel. 20 minutes later, The worker returned and I received the truck. I was instructed to return the truck with a full tank. So our move started with just a minor glitch of the truck being late. No big deal. During the move I drove approximately 25 miles. That includes the distance to and from the rental facility Arlington Motor Sports. I fueled the truck up(diesel)with 3.8 gallons and returned the truck at night and left the keys in the drop box. The next day I called to find out the total for the bill. The lady says " Oh your the guy who didn't fill the truck up and is getting charged $30.00 fee plus the cost of 7 gallons of diesel." I responded by saying I did fill it up and I did a visual check and it was full. She starts screaming at me asking if I wanna talk to the guy that drives the truck to the gas station.Why would a customer want to talk with an employee that doesn't deal with customers and just fuels trucks up? No thats ok I just don't wanna pay for something that I know is unwarranted. I filled it up. Check the mileage. I don't think a truck could use 7 gallons in 25 miles. She continued screaming and being very very rude.She was beligerant and unprofessional. I felt like I was being scammed but what am I supposed to do? They already have my credit card number. A manager took off the $30 charge but they still charged me for the fuel. Since I was moving I didn't have time to argue over the cost of the fuel but I am going to call Budget's corporate office to see if I can straighten this out.
DO NOT RENT A TRUCK FROM BUDGET TRUCK RENTAL VIA ARLINGTON MOTOR SPORTS IN ARLINGTON HEIGHTS ILLINOIS.They are rude to their customers and are possibly scamming the average consumer.
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