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Summer Living Direct Complaint - Bad Customer Service From Summer Living Direct!! - Outdoor Cushions
Outdoor Cushions - Complaint
I have been very frustrated with the customer service. I had two orders with the company. The first order I did not receive all that was on the packing slip, I was missing an umbrella. I called customer service over 30 times trying to get the rest of my order. They would always tell me that they are checking on my order and would call back within the hour. I would never receive call backs. I have emailed them numerous times, never receiving a response back. After 2 months from the time my original order was received, I finally received my umbrella. Their excuse was that it was lost on the shipping dock.
My second order, I ordered 6 cushions and they were the wrong size when I received them. They were 2" shorter than what I had ordered. I sent them back and have not heard anything. It has been over 2 months since I sent them back. I have called daily for the last month and have never received a call back.
The cushions that I have received on other orders have been very nice, but their customer service has been enough that I will never order from them again.
My second order, I ordered 6 cushions and they were the wrong size when I received them. They were 2" shorter than what I had ordered. I sent them back and have not heard anything. It has been over 2 months since I sent them back. I have called daily for the last month and have never received a call back.
The cushions that I have received on other orders have been very nice, but their customer service has been enough that I will never order from them again.
Comments:
Posted by Ghost of Doc J on 2008-05-09:
I agree with the poster...it's time to move on and find another retailer with better service. My gut tells me this company is clumsily run or is run on a tight supply of merchandise. Some small retailers don't stock what they advertise and will only order stock when they have sufficient customer orders (and cash) to justify the purchase. Their failure to respond in a timely manner highly suggests that this is how this company operates. Good post!
Posted by SoCalSteve on 2008-05-09:
I think after the first order problems I wouldn't have made a second order.
good luck!
good luck!
Posted by Ghost of Doc J on 2008-05-09:
Just out of curiosity, I reviewed other posts regarding Summer Direct. One previous complaint and one previous compliment. Even the compliment was a bit 'left-handed' though...delivery of the much-liked item took a month. I'm surprised they're able to stay in business. Businesses with slow service get the kiss of death from today's consumers.
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