Summer Living Direct Complaint - Bad Customer Service From Summer Living Direct!! - Outdoor Cushions
Outdoor Cushions - Complaint
I have been very frustrated with the customer service. I had two orders with the company. The first order I did not receive all that was on the packing slip, I was missing an umbrella. I called customer service over 30 times trying to get the rest of my order. They would always tell me that they are checking on my order and would call back within the hour. I would never receive call backs. I have emailed them numerous times, never receiving a response back. After 2 months from the time my original order was received, I finally received my umbrella. Their excuse was that it was lost on the shipping dock.
My second order, I ordered 6 cushions and they were the wrong size when I received them. They were 2" shorter than what I had ordered. I sent them back and have not heard anything. It has been over 2 months since I sent them back. I have called daily for the last month and have never received a call back.
The cushions that I have received on other orders have been very nice, but their customer service has been enough that I will never order from them again.