Toyota of Lake Norman Complaint - Low Balling Tactics - Sales Managers
HUNTERSVILLE, NORTH CAROLINA -- Let me tell you a little story about Toyota of Lake Norman and how they'll treat customers. I am willing to overlook the following issues: I set an appointment for a Monday afternoon to see a newly listed pre-owned vehicle. The appointment was delayed to the following afternoon because they were putting a new windshield in the vehicle, no problem. Showed up on Tuesday afternoon at my arranged meeting time, only to sit and wait 2 1/2 hours while they tried to find the vehicle. Come to find out, it was being driven around town by an employee. Huh?? Okay, mistakes happen, no biggie.
Finally drove the vehicle (which was full of water due to the improperly installed new windshield, was assured it would be fixed), so we went to work numbers. As with a previous review of Toyota of Lake Norman, they seem to forget that with the advent of the internet, consumers are no longer idiots when it comes to the value of our trades. What happened was I got offered roughly half of the LOWEST online trade value for my vehicle. The explanation I was given was that Toyota of Lake Norman doesn't deal in "trade allowances", only "real cash". This after I've had no quotes of lower than fair trade value on my vehicle from each of their competitors.
Beware folks, Toyota of Lake Norman may have flashy adds & a beautiful dealership, but in the end they are just sleazy dealers like the rest. Come to think of it, no wonder I was nearly the only customer on the property.