Fresh City - Natick, MA Informative - Watch Out For This Scam
NATICK, MASSACHUSETTS -- I visited Fresh City on Rt.9E in Natick on 5/8/08 in the evening. I placed an order for a burrito grande (a vegetarian item) with an African American server. After struggling for 5 minutes with a bag of tortilla he pulled out one and slowly added Spanish rice. The he added meat on to it! I immediately pointed out that the item is vegetarian. He placed it aside and proceeded to remove another tortilla out of the bag. This time he pulled one out fast,added Spanish rice, beans, salsa and the he asked me whether I wanted guacamole. I said yes.
Finally my burrito was ready after 10 minutes. This should not take more than 3 minutes. When I asked him whether the burrito came with chips he said he was not sure. When I took this to the cash register the lady at the cash register charged me $6.60 instead of $5.29 because I wanted guacamole in the burrito. This is absurd! $1.30 more for a teaspoon of guacamole! This was highway robbery! I told her that the server did not tell me that I would be charged extra for the guacamole. She would not listen to me. She also told me that the burrito did not come with chips.I know that the Fresh City in Woburn provides chips with burrito grande.
Because I was in a hurry I gave her $7.00 and went near the door. Then, I saw some chips and paper boats near the door. I grabbed some chips and left. When I reached home I realized that the cashier had not returned my 40 cent change! I have had similar problems at Fresh City in Newton (Highland ave.).