Home Depot Complaint - Home Depot and Wood Floors
PENSACOLA, FLORIDA, GEORGIA -- Dear Mr. Nardelli,
I would like to bring to your attention a problem I had with the management at Home Depot, Inc., and I hope someone can do something about it. . This incident has left me quite annoyed
About 6 months after Home Depot from the Florida Pensacola store installed my Bruce hard wood floor, the Floor came unglued! they came and fixed it and said if any more planks come up call us. Many more planks came up! I called Home the Depot and the Floor Manger came to my home, as well as the Bruce floor rep, the installer, and his worker. they took up a plank and sent it to the Bruce lab. The Bruce Rep did a moisture Test 2 times, the same Day the plank was pulled up in front of the installer, Home Depot manager, the installers worker, my wife and myself, no moisture was found, the lab report came back and said it appeared to be installation/site related, including but not limited , to indication of moisture present, substance from the sub floor pulled up by glue there was also indications or undulations in the sub floor.
Then Home Depot called and said we will replace the whole floor, come to the store and pick out the one you want, my wife and I picked out the floor and they said it will take 2 weeks to come in, we waited 2 weeks and called and now they said we are working on it. and they don't know how long it will take, I called customer care as well and I was told it is in the legal dept. they are trying to get Bruce to pay for it.
I had contacted the Store again and they said there is nothing we can do for you anymore goodbye! Bruce did give me $500.00 to help me out somewhat! Home Depot did nothing but gave me a big runaround I went with Home Depot because the said they will stand behind their work!! the house is 2 years old and I had a bad floor for 2 years I think I waited long enough. I have a lifetime warranty on the install, and 15 years on the finish to this Day Home Depot did nothing for me! And now it going to cost me about $7,500 to replace.. P.S I just received a letter today from the Better Business Bureau stating to this Date we have not received the courtesy of a written reply from the company concerning your complaint..
As a result of this incident I will do everything I can to avoid Home Depot, Inc. in the future, and I will certainly advise others to avoid your store.
Here's what I'd like to see happen: Keep their word and fix my floor!! or return my money
I hope you are willing to address my concerns. I look forward to receiving a response within 10 business days.
Sincerely Gus B "Milton Florida"