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Radio Shack Service Center Complaint - Property Destroyed, Customer Lied To

Review by Starlord on 2008-05-10
MURRAY, UTAH -- I wrote a complete complaint about a recent experience with the Radio Shack Regional Service Center in Murray, Utah. For some reason, M3C has chosen not to post it, so my friends and fellow members only got part of the story.

Suffice it to say that the aforesaid Service Center destroyed my Lafayette Professional turntable, then lied to me, saying it was damaged in shipping to them, when they had said nothing about it when they had two opportunities to do so. Thanks to the manager of the local store, I ended up with a $70 turntable in return for an approx $200 unit. Now let's see if M3C posts this.
Comments:4 Replies - Latest reply on 2008-05-13
Posted by Anonymous on 2008-05-10:
How are you able to determine that it was not, indeed, damaged in transit?
Posted by Starlord on 2008-05-11:
Ken, I know how the store manager packages items. Plus the manager of the Service Center said nothing about it being damaged in transit when I spoke to her when she called for the authorization to do the requested work. If it had been damaged in transit, she surely would have mentioned it at that point. When the turntable was returned to the local store, it had a repair invoice attached to it. The original slip from the local store, stating it was used and had some scratches but was in good condition was also attached. The repair invoice stated that they had replaced the phono cartridge, but were unable to find a foot to replace the missing one. The invoice stated they had bench-tested the turntable and everything was as it should be. Two opportunities to state that the item had been deamged on arrival, and not one word was said to indicate that anything was out of the ordinary. Now, if I sent you something to fix for me because I had no idea how to do it (phono cartridge) and it arrived at your place broken, would not you have at least mentioned it when you called to receive approval for the work I had asked you to do? Of course you would. If it was broken and you said nothing, then you are responsible for it's condition. That is why the local store documented the scratches and used condition. It's called CYA with paper.
Posted by anniea24 on 2008-05-12:
I worked for them here. They lie all the time
Posted by Starlord on 2008-05-13:
Thank you, annie, Dr. Who and Ken.

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