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From You Flowers Complaint - Poor Quality / Bad Service - Flowers Delivery
Flowers Delivery - Complaint
OLD SAYBROOK, CONNECTICUT -- THIS COMPANY IS A SCAM !!! I ordered 24 multi-colored roses with a vase, box of chocolates, and gift card for my mom for Mother's Day. I live in DC and my mom lives in Ohio, so I tried this company out. The website was very nice, and the quality of product seemed to look beautiful. When I called the order in, the guy on the phone who took the order was clueless, (I should of realized it then). I purchased everything and it was to be delivered the next day. My mom called me the next day and "asked" if I sent her flowers...I said yes why, she proceeded to tell me that not only were the roses wilted, and NOT beautiful, there was no gift card, NO vase, and NO chocolates...when I called the company to complain, they would not refund my money, they would not let me speak to a supervisor, and told me that they would credit my account $10.00...ARE THEY CRAZY??? I cant believe I spent almost $100, and they would NOT help me out at all. What if you sent your mother a gift like that??? How would you feel???
PLEASE DO NOT ORDER ANYTHING FROM THEM !!! QUALITY BAD, SERVICE BAD, they must like taking money from people!!!
PLEASE DO NOT ORDER ANYTHING FROM THEM !!! QUALITY BAD, SERVICE BAD, they must like taking money from people!!!
Comments:
Posted by Ghost of Doc J on 2008-05-10:
Hi Kelly73! Please scroll down and read the horror story about FTD. I have posted comments there too. The same advice applies to your problem.
When you deal with a local independent florist, you have some leverage. If there is something wrong with the arrangement received, the florist can make it right. If your local florist sent the order to another shop and there is a quality problem, tell the local florist. They can call the filling shop and try to help you. If the filling shop has a history of providing shoddy work, your local shop will stop sending orders directly to them. When you call an order gatherer or place an Internet flower order, you are not dealing with a florist. At best, you are talking to a chimp wearing a headset in a call center. At worst, it's a grimey bank of computers simply sending your order to a participating florist. Either way, you are not likely to get satisfaction when things turn out badly.
One final comment about quality. Let's say you order flowers through an Internet gatherer, like 1800FLOWERS. If there is a quality issue, the gatherer will blame the florist, refund your money, and the florist will not get paid. This may sound reasonable to the consumer. However...
The order gatherer keeps so much (up to 1/3...see my FTD comment elsewhere) of the price paid that the florist does not have enough money in the order to fill it to look like the picture on the Website. So, the florist fills the order 'to value'...and the customer is disappointed because 'to value' almost never looks like the picture on the Website. Who caused the problem? The Internet and call center order gatherers. Who pays? The consumer AND the filling florist.
I honestly tell you that professional florists share your disappointment. Their name goes on the order. When the order gatherer does not pay the florist enough to produce a quality product, the flower shop's name goes on the piece. The order gatherer has no investment in the flowers, so a refund is a simple thing. The filling florist is the party with the risk. Please stop using Internet and call centers to order flowers for your special occasions. Take a few minutes to visit with a local florist. Give them a chance to fill orders directly. After a few orders, they will understand your tastes and be able to help you over the phone, just as conveniently as the call center chimp or a click on a mouse...but with true attention to quality. Thanks for visiting!
When you deal with a local independent florist, you have some leverage. If there is something wrong with the arrangement received, the florist can make it right. If your local florist sent the order to another shop and there is a quality problem, tell the local florist. They can call the filling shop and try to help you. If the filling shop has a history of providing shoddy work, your local shop will stop sending orders directly to them. When you call an order gatherer or place an Internet flower order, you are not dealing with a florist. At best, you are talking to a chimp wearing a headset in a call center. At worst, it's a grimey bank of computers simply sending your order to a participating florist. Either way, you are not likely to get satisfaction when things turn out badly.
One final comment about quality. Let's say you order flowers through an Internet gatherer, like 1800FLOWERS. If there is a quality issue, the gatherer will blame the florist, refund your money, and the florist will not get paid. This may sound reasonable to the consumer. However...
The order gatherer keeps so much (up to 1/3...see my FTD comment elsewhere) of the price paid that the florist does not have enough money in the order to fill it to look like the picture on the Website. So, the florist fills the order 'to value'...and the customer is disappointed because 'to value' almost never looks like the picture on the Website. Who caused the problem? The Internet and call center order gatherers. Who pays? The consumer AND the filling florist.
I honestly tell you that professional florists share your disappointment. Their name goes on the order. When the order gatherer does not pay the florist enough to produce a quality product, the flower shop's name goes on the piece. The order gatherer has no investment in the flowers, so a refund is a simple thing. The filling florist is the party with the risk. Please stop using Internet and call centers to order flowers for your special occasions. Take a few minutes to visit with a local florist. Give them a chance to fill orders directly. After a few orders, they will understand your tastes and be able to help you over the phone, just as conveniently as the call center chimp or a click on a mouse...but with true attention to quality. Thanks for visiting!
Posted by tjranch on 2009-02-22:
I mistakenly ordered a spray for a funeral that we weren't able to make out of town, from fromyouflowers.com. I didn't get the details until Sunday morning. Ordered the flowers online - for guaranteed same day delivery. They were ordered by 9am - well before the 2pm cut off for same day. They verify by zip code if they can do it. I got a call at 2:30 pm that day - saying they couldn't make the delivery. Unbelievable - so now I can't make any arrangements with any florist because it is after 2pm. So now - we have nothing to offer our condolences to a long time family friend, to a funeral we cannot make.
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