24 Hour Fitness Complaint - Rude 24 Hour Fitness Finance Department Employees
CALIFORNIA -- My MC was stolen and it is tied to my 24 hour fitness account. I received phone calls from 24 hour fitness asking me to update my account. But after updating my info, 24 hour fitness were still calling me 6 times a day as early as 8am on weekends. I finally called them back and it took me 3 times to call them back reminding them that my profile has been updated and to remove my phone number from their call list.
It was difficult reaching them since their number results in a hang up, busy signal or just dead silence. One agent answered my call by saying, "HELLO?" I asked if this was 24 hr fitness and she nonchalantly said, "YEAH?" I asked the agent if this is how she answers the phone for this company and took a deep breath upon saying the typical 24 hr fitness tag line.
I asked for the supervisor and supervisor (OMAR) was blatantly rude to me as if I were creating a nuisance for them as I mentioned my concerns. I asked for his manager and denied his managers whereabouts and would not provide me any info to where and how I can escalate my complaint.
I've researched several complaints regarding 24 hour fitness employees. 24 hour fitness is tolerating rude, unprofessional and incompetent people to work in their company. They will loose a lot of regular customers like me in the near future if readers like yourselves would take time and spread the word as well. I am very disappointed with their service and unwillingness to help me.