T-Mobile Complaint - Disappointed
DAYTONA BEACH, FLORIDA -- I've been a T-mobile customer since 06/07, I met my boyfriend 11/07 we both had different cell phone plans.He is with AT&T an myself w/T-mobile, we talked all day long and was costing us too much money. We made a decision to either drop his AT&T plan or vice versa.When I called T-mobile first question I asked the rep was,can you answer me and honest question, do you have an International calling plan... (my b/friend's parents live in Spain & his sister lives in South Africa)I was looking to add 2 more lines to my existing account, also being it was going to be mobile to mobile. Well she told me what I wanted to hear,and I trusted her,yes we have a great International Plan I said sign me up... We received our first months bill for Feb. with the new phones lines on their $437.00 the International plan is yes you can call International, but it's 40 cents a min plus your plan mins.. March's bill comes in $511.00..
At this point I'm livid..I called and asked what was going on..The rep explained to me that on my b/friend's line he has $217.00 in International calls I said I'm on a plan,she said yes 40cents a min and your plan mins.April's bill comes in $435.00.. at this point I had enough.. I was promised and was in their notes on their computers saying a credit was due to me of $86.00 and that it will be adjusted to May's bill..I called once again Tmobile said they are not giving me the credit, that it was never promised.I had enough I cancelled the phones.
It was costing us more to keep them on then to cancel.. when I received my last phone bill total balance is $995.97 .. I noticed on my phone bill there are 28 text messages from my phone to my b/friend's phone at 3am, 4am, 5am in the morning, well I'm sleeping right next to him at those times & we don't text each other in our sleep.. Tmobile will not credit the $86.00 promise nor will they refund the 28 text messages..I live on the east coast and I just found out today (05/12/08) that Tmobile is on the West coast so living on the East coast apparently I'm making West coast calls & text...!! I just want to let people know... Tmobile will tell you what you want to hear to drag you into their plans, but in the end they make things up as they go along,and full of broken promises..make sure you read Tmobile's fine fine print...
Thx Denise... Oh BTW were both on AT&T the plan I should have went w/from the beginning..
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